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Customer CareSales

5 Tips on How to Increase Your Conversion Rate [2021]

Increased website traffic often boosts your sales conversion rate. Still, in some cases, more visitors don’t imply growth in incomes, customers, or subscribers. For this reason, your business needs more efficient tactics to move forward. Progressing and rising profits require mastering the best tricks to increase the conversion rate.  Conversion…
Tatjana Zotovic
March 2, 2021
Customer CareSales

5 Types of Customers and How to Adjust to Them

Every customer is different. They all have specific needs, goals, aspirations, time, and budget at their disposal. Hence, there’s no singular accurate way to approach a customer. However, there are a few universal tips and tricks you should keep in mind. Still, first thing’s first - you must be aware…
Tatjana Zotovic
February 8, 2021
Customer Care

The Future of eCommerce

We all know it - the global market is unstoppably evolving. With the endless technical discoveries and perpetual innovations, all things online, including shopping trends, have become our norm. eCommerce is now a standard and the most efficient sales model for many. It has numerous perks, becoming increasingly favored among…
Tatjana Zotovic
January 11, 2021
Customer Care

Essential Customer Service Skills for Every Employee [Full List]

Excellent customer service is vital for every business nowadays. It represents all communication and each touchpoint your company has with its current and potential customers. Having a skillful and efficient customer service team strengthens your brand, encourages customer loyalty, and forms firm bonds. This increases customer lifetime value, and ultimately…
Tatjana Zotovic
January 4, 2021
Customer Care

8 Reasons to Outsource Customer Service

Customer service involves taking good care of interactions between consumers and representatives. The majority of companies these days recognize the value of outstanding customer service. They are aware that customers often need support throughout the entire process of purchasing a product or service, so they often choose to outsource customer…
Tatjana Zotovic
November 30, 2020
Customer Care

In-House VS Outsourcing

In-House VS Outsourcing The most simple definition of eCommerce says that it refers to the purchasing and selling of products or services through the internet. The fulfillment of these actions includes the transfer of finances and data. eCommerce makes products more accessible. It represents a straightforward sales process, beneficial for…
Tatjana Zotovic
November 16, 2020
Customer Care

AI Support or Human Support: A Head-to-head Comparison

Providing superior customer experience is paramount for every e-commerce business. Electronic commerce nowadays represents a prominent business model that enables individuals and companies to purchase online. Jump starting an e-commerce business begins with choosing an adequate platform, and the next steps include the installment of a payment system, the usage…
Tatjana Zotovic
November 9, 2020
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