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Tatjana Zotovic

Outsourcing

How is Outsourcing Evolving?

Outsourcing is evolving while always staying a hot topic. Although there are some doubts, concerns, and diverse opinions on the pros and cons of outsourcing, its influence, and popularity are undeniable. Considered a business practice that primarily lowers costs and helps organizations scale more successfully, outsourcing established its dominance in…
Tatjana Zotovic
December 7, 2020
Customer Care

8 Reasons to Outsource Customer Service

Customer service involves taking good care of interactions between consumers and representatives. The majority of companies these days recognize the value of outstanding customer service. They are aware that customers often need support throughout the entire process of purchasing a product or service, so they often choose to outsource customer…
Tatjana Zotovic
November 30, 2020
Outsourcing

Outsourcing – Risks and Challenges

Outsourcing can produce immense advantages for your business, but it also implies several risks and difficulties. Negotiating and managing outsourcing partnerships is often more complicated than it may seem. When looking into your business options, it is paramount to consider all benefits and drawbacks of outsourcing carefully. A thorough examination…
Tatjana Zotovic
November 23, 2020
Customer Care

In-House VS Outsourcing

In-House VS Outsourcing The most simple definition of eCommerce says that it refers to the purchasing and selling of products or services through the internet. The fulfillment of these actions includes the transfer of finances and data. eCommerce makes products more accessible. It represents a straightforward sales process, beneficial for…
Tatjana Zotovic
November 16, 2020
Customer Care

AI Support or Human Support: A Head-to-head Comparison

Providing superior customer experience is paramount for every e-commerce business. Electronic commerce nowadays represents a prominent business model that enables individuals and companies to purchase online. Jump starting an e-commerce business begins with choosing an adequate platform, and the next steps include the installment of a payment system, the usage…
Tatjana Zotovic
November 9, 2020
Team Culture

Turning A Negative Into A Positive

Investing time and resources while turning negative into positive work using humanitarian work and others' welfare has always been a gigantic part of Morph Network's company culture. Not long ago, we organized a fundraising action through an online Counter-Strike tournament. Turning negative into positive with the event Make it Count{er} was…
Tatjana Zotovic
November 2, 2020
Customer Care

6 Ways to Improve Customer Service

Customer service represents a one-on-one interaction between a consumer and a representative. Most profitable companies understand the significance of providing exceptional customer service. Customers require support previously, throughout, and after purchasing a product or service. Polite and comprehensive interaction with a qualified customer service representative ensures the right way to…
Tatjana Zotovic
October 26, 2020
Outsourcing

How Outsourcing Influences the Employee Churn Rate

The churn rate calculates the number of people leaving an organization over a particularized period. This term can be applied in many contexts, including business, HR, and Information Technology. Churn rate is an essential factor in outsourcing. Now, let's see how to leverage outsourcing and lower the employee turnover rate.…
Tatjana Zotovic
October 19, 2020
Customer Care

What Is E-commerce Customer Service?

E-commerce, otherwise known as electronic commerce, refers to the purchasing and selling of different products or services using the internet. This term is frequently used to refer to the sales of various goods online, but it can also represent any commercial transaction type conducted through the internet. Each time an…
Tatjana Zotovic
October 12, 2020
Customer Care

How to Increase Customer Lifetime Value (CLV)

Customer Lifetime Value (often referred to as CLV or CLTV) represents a fundamental metric used while making significant decisions concerning marketing, sales, product development, and customer support service. CLV is the value a customer provides to a business over the complete lifetime of a collaboration with a company. Having its…
Tatjana Zotovic
October 5, 2020
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